Support

Welcome to the page dedicated to the assistance services offered by beanTech!

Here you will find all the information you need to contact our support and get in touch with the operations team.

Request support by email
Send an email to servicedesk(at)beantech.it

To allow for greater effectiveness of the assistance intervention, we kindly ask you to include in the message:

• the subject of your request;
• the priority of the intervention;
• As much information as possible about the problem encountered;
• telephone contacts so that the first available technician can get back to you;
• the ID and password generated by our remote support system (downloadable from here).

Access to the Service Desk portal
If you already have a login to our ticket portal, click here to access your restricted area.

Inside the area you can:

• view open tickets;
• open new reports;
• consult the status of those already in progress;
• interact directly on the ticket with our technicians.